Retail News Breaks
Poll: Use of walk-in clinics is up
January 8th, 2013
NEW YORK – More consumers have used walk-in health clinics in recent years, according to a Harris Interactive/HealthDay survey.
Of 3,000 U.S. adults polled online in early December, 27% said they have used walk-in retail clinics (19%) or work-site clinics (11%) in the last two years, up from 7% in 2008, HealthDay reported Tuesday.
Respondents indicated they were most likely to go to a retail or workplace health clinic for common ailments like colds and flu symptoms and minor first aid as well as for primary care needs such as flu vaccines, prescriptions, and blood pressure or cholesterol screenings, the survey found.
The chief reason for using a walk-in medical clinic was convenience. Consumers polled most frequently cited no need for an appointment, close location, short waiting time, accessible hours, and affordability and insurance coverage as factors for going to a retail or work-based clinic.
Age proved to be a key indicator of who was most likely to use a clinic. Among those surveyed, 40% of adults age 25 to 29 had used a retail or workplace clinic, compared with 15% of adults age 65 and older.
In general, those who had gone to a walk-in clinic were satisfied with their care, the survey found. Less than half of respondents said they were "extremely" or "very" satisfied. Eighteen precent of those who had used retail clinics and 27% of those who had used work-site clinics reported that they were "somewhat" or "not at all satisfied."
The Harris Interactive/HealthDay poll also found that roughly 75% of people who had used a clinic had insurance coverage for the service.
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