Retail News Breaks
Rite Aid recognizes pharmacy tech, longtime customer
February 27th, 2013
CAMP HILL, Pa. – Rite Aid has announced the winners of its 2012 Favorite Pharmacy Team Member contest: a pharmacy technician from Ada, Ohio, and a customer at its store in Birmingham, Mich..
The drug chain said Wednesday that the winning pharmacy team member is Cheryl Minix, a pharmacy technician for more than six years at the Ada Rite Aid store.
Minix was nominated for being helpful, friendly and asking customers by name how they are doing, according to Rite Aid. Mike Elliott, the pharmacy manager at the Ada store, said it was "awesome" that Minix was the first pharmacy technician to receive the award.
"Cheryl is an invaluable member of our team and helps us all look good, the way she always sends customers away on a positive note or goes out of her way to help a customer find a product on the shelf," Elliott commented.
The winning customer is Holly Smith, who said she has been going to the Birmingham Rite Aid for "at least seven years." The company noted that Smith makes a point to drive a half-hour to see her favorite pharmacy team member, pharmacy manager Bob Hammer.
Smith nominated the Rite Aid veteran of 34 years not long after he talked her through some complicated insurance changes. She has also run into Hammer at community events, including a local Step Out fundraiser held annually by the American Diabetes Association.
"I'm always teaching my kids that it's the small acts of kindness that make a difference in life," she said of her middle-school students at the Bloomfield Hills-area school where she teaches. Smith, who won a $2,500 Rite Aid gift card, commented that Hammer provides "a personal touch in an impersonal world."
Minix and Smith were picked at random from more than 13,000 entries in the annual contest honoring Rite Aid's pharmacy team members for their commitment to customer care and service. Started in 2003, the contest was expanded to all pharmacy team members in 2012.
"We're proud of the excellent service that our pharmacy teams provide Rite Aid customers each and every day," stated Dan Miller, Rite Aid's senior vice president of pharmacy operations. "I'd like to congratulate all of our pharmacy teams across the country on their dedication, which enables Rite Aid to provide services, products and resources to help our customers lead healthier lives."
To enter, customers submitted mail-in nominations, in-store forms and online ballots during American Pharmacists Month in October. The names of one customer and one pharmacy team member were each drawn to receive $2,500 in Rite Aid gift cards. And every nominated "favorite" pharmacy team member receives an official pin and letter of commendation from John Standley, Rite Aid's chairman, president and chief executive officer.
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