CVS Caremark Corp. said its Maintenance Choice program, which gives mail-order customers of its pharmacy benefit management unit the option to pick up prescriptions at CVS/pharmacy stores, has improved medication adherence for employees and their dependents at client US Airways.


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CVS: Maintenance Choice boosts client's Rx adherence

September 15th, 2010

WOONSOCKET, R.I. – CVS Caremark Corp. said its Maintenance Choice program, which gives mail-order customers of its pharmacy benefit management unit the option to pick up prescriptions at CVS/pharmacy stores, has improved medication adherence for employees and their dependents at client US Airways.

The drug store and PBM company said Wednesday that since US Airways implemented Maintenance Choice in January 2009, its employees and dependents have become more consistent in refilling their maintenance medications. The companies reported their finding Wednesday at a National Business Group on Health conference.

Also, CVS Caremark said US Airways' employees have reported high satisfaction with the program, which allows them to select mail-order delivery for their maintenance medications to treat chronic conditions or to pick up their refills at thousands of CVS/pharmacy stores nationwide, at the typically lower mail-order rate and copay.

US Airways had previously implemented a program in which employees and dependents were required to receive their maintenance medications through the mail, yet the benefits team recognized that Maintenance Choice could provide an opportunity for US Airways to continue to manage pharmacy costs while offering employees convenient options to receive their maintenance prescriptions via mail or at retail, according to CVS Caremark.

In addition, data from January 2009 to May 2010 shows that the percentage of US Airways members that were optimally adherent to medications for chronic conditions such as diabetes, high blood pressure and high cholesterol improved by as much as 18 percentage points, CVS Caremark noted.

"The Maintenance Choice program is a great fit for our organization," Pam Weier, director of benefits for US Airways, said in a statement. "Not only does this program allow the company to get the benefit of mail order rates on 90-day prescriptions at a retail drug store, but more importantly it provides a local venue for our members to pick up their medications at their convenience. Historically, members of our team who travel frequently were reluctant to use mail service for their prescriptions when their schedule didn't allow them to be home to receive it. Now that we have implemented Maintenance Choice, those same members have embraced the program and truly appreciate the flexibility and convenience of picking up their prescriptions at a local CVS/pharmacy."

CVS Caremark reported that as of the end of the second quarter, more than 525 clients, representing approximately 6.3 million lives, have enrolled in Maintenance Choice. 

"Maintenance Choice helps our clients improve health outcomes and reduce costs, while minimizing member disruption," stated Per Lofberg, president of PBM at CVS Caremark. "Maintenance Choice provides value to our clients and their members because it increases access and convenience and helps encourage and improve adherence to chronic medications."

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