Rite Aid Corp. has introduced a new online service that offers patients with chronic conditions live consultations with specially trained Rite Aid pharmacists.


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Rite Aid Online Care for chronic conditions goes live

November 8th, 2010

CAMP HILL, Pa. – Rite Aid Corp. has introduced a new online service that offers patients with chronic conditions live consultations with specially trained Rite Aid pharmacists.

Called Rite Aid Online Care, the interactive service was unveiled this past Saturday at the American Diabetes Association Expo in Pittsburgh, according to the drug store chain.

Patients can access Rite Aid Online Care, available at RiteAidOnlineCare.com, via an Internet-connected computer at home or work. For those without online access, the service is available at 10 Rite Aid pharmacies in the Pittsburgh area.

At those pharmacies, patients can go into a private consultation room and connect via computer with a pharmacist specializing in a chronic disease such as diabetes. Patients using Rite Aid Online Care at a pharmacy or those with a webcam connected to their computer will be able to see the pharmacist face to face.

According to Rite Aid, Online Care extends the value and accessibility of its pharmacists specially trained in immunization, diabetes care and medication therapy management. The company said the service gives patients a convenient way to get guidance about their prescribed medications and helps them understand how taking medication correctly can benefit their overall health.

The counsel can include a full review of medications taken, the benefits of following prescribed regimens and insights into drug side effects and interactions, Rite Aid said. Patients with chronic health conditions such as diabetes, hypertension and cancer can get advice on how to manage their medications. In addition, patients can ask questions about and receive advice on over-the-counter medicines.

Rite Aid reported that Online Care is powered by American Well, a Boston-based provider of online health care solutions.

The pharmacy chain had announced in late April that it was testing live online consultations with its pharmacists using American Well's Online Care solution and planned to bring such a service to select stores. Rite Aid said at the time that it was the nation's first drug chain to offer the American Well service to patients.

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