CVS Caremark Corp.'s MinuteClinic retail health clinic subsidiary was highlighted as a breakthrough innovator in health care delivery by the World Economic Forum's Innovative Health Care Delivery Project.


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MinuteClinic identified as 'model of innovation'

November 18th, 2010

WOONSOCKET, R.I. – CVS Caremark Corp.'s MinuteClinic retail health clinic subsidiary was highlighted as a breakthrough innovator in health care delivery by the World Economic Forum's Innovative Health Care Delivery Project.

The company said Thursday that Andrew Sussman, president of MinuteClinic and senior vice president and associate chief medical officer at CVS Caremark, presented MinuteClinic's accessible, evidence-based approach to care at a World Economic Forum satellite session attended by health care experts, regulatory representatives, researchers and other innovators in Montreux, Switzerland, this week.

Sussman reported that the key elements of MinuteClinic's success include the ability to foster close patient relationships, a commitment to electronic medical records, the use of evidence-based clinical practice guidelines, the deployment of highly trained nurse practitioners, the realization of efficiencies through co-location with CVS/pharmacy stores and the establishment of networkwide operational procedures.

He also described the expansion of MinuteClinic's scope of practice to include a range of chronic condition monitoring services and CVS Caremark's recently announced plan to add 100 new MinuteClinic locations each year for the next five years.

MinuteClinic's continuing expansion of services has enabled the retail clinic operator to positively impact patient health, according to Sussman, who noted that non-acute care is now the fastest-growing category of care delivered at the company's walk-in health centers.

"The most important aspect of our success at MinuteClinic has been the extremely high rate of patient satisfaction achieved by the practitioners treating our patients across the MinuteClinic network every day," Sussman stated. "Patients who started out only coming to us when they got sick now may also come to us for help staying well. Our innovative approach to care is making a real difference in the lives of our patients in the U.S., and it was an honor to share this experience and to have the opportunity to learn from the other health care innovators."

MinuteClinic's approach to making health care more accessible was identified as a model of innovation in a project conducted at the World Economic Forum, according to Olivier Raynaud, the head of the forum's Global Health and Healthcare sector.

"This project reviewed more than 20 innovative health-care delivery models from around the world to assess the success factors and potential to be transferred, replicated and scaled up," Raynaud explained. "A selection of these models, which are improving access to quality, affordable care, were showcased at Montreux."

MinuteClinic has about 500 locations in 26 states and the District of Columbia.

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