Helena Foulkes, chief health care strategy officer at CVS Caremark, said the company's integrated retail pharmacy, pharmacy benefit management (PBM) and retail clinic offerings are bettering patients' health by spurring medication adherence and targeting behaviors to improve treatment for chronic diseases.


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Foulkes: CVS Caremark brings unique model of care

February 17th, 2012

PHILADELPHIA – Helena Foulkes, chief health care strategy officer at CVS Caremark, said the company's integrated retail pharmacy, pharmacy benefit management (PBM) and retail clinic offerings are bettering patients' health by spurring medication adherence and targeting behaviors to improve treatment for chronic diseases.

At the Wharton Health Care Business Conference here Friday, Foulkes explained how CVS Caremark is developing programs such as Pharmacy Advisor and expanding care for chronic diseases at MinuteClinic retail health clinics in CVS/pharmacy store to provide personalized care that improves patient health outcomes and reins in medical costs.

In a panel discussion on wellness and health care delivery, she said CVS Caremark has blended retail pharmacy, retail clinics and PBM services to develop unique pharmacy care programs such as Maintenance Choice, which enables customers to pick up 90-day prescriptions at mail-order costs whether they are shopping at retail or receiving their medications through the mail.

Foulkes added that CVS Caremark is also expanding MinuteClinic because it offers convenient quality care at a fraction of the cost that patients pay in other health care settings.

"These products and our business are real market innovations that are helping people on the path to better health," stated Foulkes, executive vice present and chief health care strategy and marketing officer at CVS Caremark.

"CVS Caremark has integrated three health care services to create a pharmacy innovation company. Our business model is unique, and we reach patients in many different ways," she explained. "But if you stand back and look at everything we do — from pharmacists counseling patients about their medications to nurses monitoring patients' chronic diseases — we do more every day to promote wellness than almost any company in the world."

CVS Caremark employs more than 24,000 pharmacists and about 2,000 nurse practitioners and, between retail store and clinic visits and its PBM services, provides pharmacy health care to more than 5 million people daily.

"We recognize the central role pharmacists play in delivering access to affordable, quality care," Foulkes commented, "and we are uniquely positioned to leverage the expertise of pharmacists and nurse practitioners to positively impact health outcomes and reduce costs."

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