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WBA expands technology partnership

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Company will work with Tata to advance digitalization.

DEERFIELD, Ill. — Walgreens Boots Alliance (WBA) and Tata Consultancy Services (TCS) have expanded their partnership with the launch of a new operating model for WBA’s IT run and operational services. The new model will enable WBA to accelerate its digitalization program to advance innovation for customers, drive organizational efficiencies  and further reduce its cost base.

The expansion of the collaboration  is based on WBA’s review of its IT operating model and vendor landscape. As a result, the company’s global IT team will focus on leading and supporting strategic technology projects that create customer value through development of new digital products and services on its business platforms. Following a period of transition, TCS will provide run and operational managed services, including application maintenance and support, infrastructure and security operations. The TCS approach will blend artificial intelligence, machine learning and advanced software engineering to enhance operational resilience and boost productivity.

“WBA is building a scalable, sustainable and globally unified IT operating model that is focused on digital transformation, automation of service delivery and innovation,” said senior vice president and global chief information officer Francesco Tinto. “The TCS strategic partnership will enhance our ability to rapidly address evolving business needs, support large-scale global technology solutions and promote investment in truly differentiating capabilities through a modernized platform.”

“We are delighted to build on our longstanding relationship with WBA and enable its growth and transformation,” said Ashish Khurana, head of retail industry solutions at TCS. “We will leverage our contextual knowledge of WBA’s business ecosystem to harness the power of digital technologies to streamline and scale up their IT operations, while helping accelerate transformational initiatives that enhance the customer experience.”

The new WBA global IT operating model is part of the company’s strategic priority to save to invest to grow, while managing costs efficiently under the Transformational Cost Management Program.


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