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NORTH CANTON, Ohio — AmerisourceBergen Technology Group (ABTG) has named Diebold Inc. as its single-source provider of installation, preventive maintenance and repair services for ABTG pharmacy automation customers.
Diebold said Tuesday that with the agreement, ABTG has consolidated the delivery of its pharmaceutical equipment management services, enabling more efficient service delivery, reduced costs and improved customer satisfaction.
Based in Buffalo Grove, Ill., ABTG provides equipment to pharmacies, hospitals, physician offices, clinics and other facilities to assist in storing, dispensing and distributing prescription medications. To ensure optimum performance, this equipment requires periodic maintenance, including both scheduled and emergency services. Previously, ABTG relied on multiple third-party providers for those needs.
"We have raised our level of service by shifting all of our field services to Diebold," stated Tony Guarino, vice president of customer support services for ABTG. "Having a single, reliable point of contact enables us to maintain consistency in our service delivery. It also means our customers only have to coordinate with one provider, which minimizes disruptions for them and makes scheduling maintenance visits much easier."
Diebold reported that between ABTG’s pharmaceutical cabinet, vial-filling and packaging service offerings, it’s servicing more than 19,000 pieces of equipment for nearly 1,100 customers.
"Diebold has an extensive service organization that is readily available anywhere ABTG’s customers operate," commented Mychal Kempt, vice president of North American sales and service operations at Diebold. "Our field service technicians can quickly be on site to rapidly address the needs of ABTG’s customers."
