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SKILLMAN, N.J. –Newly released survey data has shed light on the often-overlooked role of pharmacists within European healthcare systems. Despite their significant contributions, a mere 24% of pharmacists feel valued by politicians and policymakers, in stark contrast to the 77% who feel appreciated by consumers.
Presented for the first time at the European Health Summit, the survey, commissioned by Kenvue demonstrates how pharmacists alleviate pressure on national healthcare systems. Notably, 92% of pharmacists report that consumers often seek their advice because they cannot get a GP appointment.
The survey also raises concerns about the increasing strain on pharmacists, with nearly 80% reporting a workload increase over the past year, and 41% considering their current workload unsustainable.
Pharmacists' primary concerns include their workload and its impact on their wellbeing (49%), financial viability (47%), and staff recruitment and retention (44%).
Moreover, results suggest that current perceptions of pharmacists could exacerbate these pressures. Nearly three quarters (73%) of pharmacists believe that policymakers have unrealistic expectations about the extent of care they can provide in the community.
Currently, pharmacists spend most of their time advising on common ailments such as coughs, colds, pain, and digestive health. However, the data suggests less time is spent on preventive measures, with only 4% focusing primarily on smoking cessation.
Carlton Lawson, Group President EMEA and LATAM at Kenvue, remarked on the findings: "This survey emphasizes the vital role pharmacists play in our healthcare systems. It underscores the role they play in enabling individuals to manage their health and practice everyday moments of self-care. It is sobering to see that many pharmacists feels undervalued by policy makers. Platforms like the European Health Summit and our Pharmacist Leaders Forum enable us to discuss how we can better acknowledge, support, and leverage pharmacists' expertise to enhance patient outcomes.”
Robert Friedline, Head of R&D EMEA Self Care, Kenvue, added: “Pharmacists are a crucial source of community support and advice across the self-care spectrum. They increasingly enable patients to make informed decisions - from the best way to treat and manage minor ailments, to healthy behaviours than can support disease prevention. We have clear evidence of the pressures European pharmacists are facing on several fronts. It is critical that we recognise and address these challenges to ensure the sustainability and resiliency of our healthcare systems.”
