CONSHOHOCKEN, Pa. — More than 4,000 independent pharmacy owners, healthcare leaders, and industry partners gathered in Las Vegas this month for ThoughtSpot 2025, Good Neighbor Pharmacy’s premier annual conference and trade show. Hosted by Cencora, ThoughtSpot underscored the essential role of independent pharmacies as accessible healthcare destinations while celebrating innovation, leadership, and service in community care.
Now in its 14th year, the four-day event at the MGM Grand served as both a learning hub and a celebration for Good Neighbor Pharmacy members. With a theme centered on the “future of pharmacy,” programming highlighted strategies for sustainable growth, enhanced patient services, and expanded digital capabilities, while addressing mounting industry pressures and the need for strong pharmacy advocacy.
“ThoughtSpot celebrates the essential role community pharmacies play as accessible healthcare destinations while giving us the opportunity to connect with our Good Neighbor Pharmacy members, learn from their successes and challenges, and collaborate as we navigate the evolving pharmacy landscape,” said Tim Cernohous, SVP & President of Community Retail and Long-Term Care Pharmacy at Cencora. “Pharmacists are facing increasing pressures, and our research shows that patients’ needs are shifting – they want the convenience of a digitally enhanced customer experience with traditional in-person touchpoints, including access to a pharmacist,” he added.
“We are dedicated to supporting customers as they work to achieve an omni-channel experience, integrating digital enhancements with the benefits of in-person interaction to help pharmacies elevate their customer experience. With personalized coaching, data-driven insights and innovative tools, Good Neighbor Pharmacy is here to support its members every step of the way in shaping the future of pharmacy.”
A major highlight of the event was the 2025 Good Neighbor Pharmacy Champion Awards, which honored three standout member pharmacies for their leadership in advocacy, clinical care, and patient engagement:
- 2025 Advocacy Champion: The Apothecary Shoppe of Salt Lake City, Utah, was honored as the 2025 Advocacy Champion for the exceptional leadership of its owner and pharmacist, Kevin DeMass, whose unwavering dedication to advocating for independent pharmacies and meaningful healthcare reform at the local, state and federal levels has made a profound impact. Through his tireless efforts, DeMass has worked to safeguard patient access to care and ensure the long-term success of the profession, inspiring others across the industry to join in shaping a stronger future for independent pharmacy.
- 2025 Clinical Care Champion: McDowell’s Pharmacy of Scotland Neck, N.C., led by owner and fourth-generation pharmacist Thomas McDowell, was chosen as the 2025 Clinical Care Champion for its century-long commitment to serving the rural community of Scotland Neck. In addition, the pharmacy’s innovative approach to improving health outcomes in a medically underserved rural community through pharmacist-led clinical services, including a successful Remote Patient Monitoring program, has helped transform chronic disease management for patients with hypertension and diabetes.
- 2025 Storytelling Champion: Cypress Wellness Pharmacy of Fort Myers, Fla., led by owner and pharmacist Justin Ceravolo, was chosen as the 2025 Storytelling Champion for its innovative approach to reaching customers through strategic marketing. In addition, the pharmacy has excelled at tailoring its services to meet the evolving needs of the Fort Myers community, expanding from a traditional focus on older adults to offering family-friendly care, holistic wellness options and even pet medications to serve a more diverse audience and cement the pharmacy as a cornerstone for care.
“Kevin, Thomas and Justin, along with their peers that make up Good Neighbor Pharmacy, are true champions of their communities’ health,” said Jenni Zilka, SVP, Community & Specialty Pharmacy and President of Good Neighbor Pharmacy. “It is a privilege to stand alongside these independent pharmacies and support them in navigating unique industry challenges, helping them expand their services, strengthen their businesses and continue to provide high-quality care to their patients. ThoughtSpot honors all we have accomplished as partners and our commitment to building a sustainable future for independent pharmacy together.”
Next year’s ThoughtSpot will take place in Orlando, Fla. For updates and information, visit wearegnp.com/thoughtspot2025.
About ThoughtSpot
ThoughtSpot is Good Neighbor Pharmacy’s annual trade show and educational conference, powered by Cencora. It equips independent pharmacy owners with tools and insights to improve profitability, patient care, and long-term sustainability.
About Cencora
Cencora is a global leader in pharmaceutical solutions, supporting access to therapies and advancing health for people and animals worldwide. With over 51,000 employees and more than $250 billion in annual revenue, Cencora ranks #10 on the Fortune 500. Learn more at cencora.com.
