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NACDS: Initial findings of FTC’s PBM study demand action

National Association of Chain Drug Stores president and CEO Steven Anderson issued the following statement after the Federal Trade Commission’s (FTC) release today of an interim staff report on the harmful tactics of pharmacy benefit managers (PBM) – the pharmaceutical middlemen: “The FTC’s initial

Store brands set new market share records

Store brands set new market share records

Store brands reached all-time highs in both unit and dollar share during the first six months of 2024, compared to the same period a year ago, according to new Circana sales data provided exclusively to PLMA. Unit market share was 22.9% and dollar market share was 20.4%, as of June 16. “These record

Dr. Reddy’s Lopez on optimizing customer service

Dr. Reddy’s Lopez on optimizing customer service

Tracy Lopez, who is the head of North America customer service and 3 PL operations at Dr. Reddy’s Laboratories,spoke with Chain Drug Review about her role and how the company maximizes customer satisfaction. CDR: Can you explain what 3 PL operations is? LOPEZ: It’s third-party logistics.