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WOBURN, Mass. – MedAdvisor Solutions, the global leader of pharmacy-driven patient engagement solutions, and Brand Engagement Network (BEN), a provider of safe, personalized customer engagement AI, today announced that the companies’ revolutionary AI-driven medication advisor will be available for live demonstration at the 2024 National Association of Chain Drug Stores – Total Store Expo (NACDS TSE) beginning August 18, 2024, at the Boston Convention and Exhibition Center.
The first-of-its-kind, AI-driven medication advisor offers personalized engagement to support patients’ healthcare journeys while also reducing pharmacist burden. This innovative technology enhances interactions, from personalized conversations about medication management to answers related to complex health inquiries. By utilizing the interactive advisor, pharmacies can elevate adherence, awareness, and education programs.
The medication advisor’s unique data architecture creates a secure environment for patient insights and proprietary pharmacy content, ensuring HIPAA compliance and minimizing the risk of inaccuracies and bias. Its responses are derived from a curated, customizable repository of approved content, offering pharmacies flexibility in incorporating vetted information and underscoring MedAdvisor Solutions’ unparalleled commitment to information security and privacy.
"The integration of advanced AI solutions into pharmacies’ patient engagement services will help to improve customer experience and reduce burden on pharmacy staff,” said Rick Ratliff, CEO of MedAdvisor Solutions. ”Our AI-enabled medication advisor represents MedAdvisor Solutions' commitment to digital innovation, as well as our commitment to elevating patient engagement and empowering pharmacies to deliver superior care efficiently.”
BEN’s safe, conversational, human-modeled avatar serves as the foundation of the medication advisor’s capabilities. Proprietary AI technology enables the intelligent and communicative medication advisor to serve as a resource for patients and pharmacists by providing 24/7, multilingual support.
One important way the advisor supports pharmacies, and their patients is through vaccination education, engagement, and appointment scheduling. By delivering credible information, alleviating patient concerns, and streamlining the vaccination process, the advisor gives time back to the pharmacists to focus on more urgent patient interactions. Its versatile design caters to patients of all ages, offering clear information for older adults and a familiar, conversational interface for younger patients.
At the NACDS conference, attendees will have an exclusive opportunity to engage with a life-sized version of the medication advisor, known as Sandy. They can see firsthand how it addresses questions about vaccines, including COVID-19, flu, and RSV, and learn how it schedules vaccination appointments through text and voice interfaces.
“Patients deserve quick and accurate answers regarding their healthcare,” said Paul Chang, Co-CEO of BEN. “Our AI offers a safe, private experience to help patients with everything from learning about a new medication to scheduling a vaccination appointment, ultimately improving patient outcomes and public health.”
The advisor is one of the first offerings from MedAdvisor’s innovative partnership with BEN. Visit MedAdvisor Solutions at booth #516 during NACDS TSE 2024 August 18-19, to experience Sandy first hand or click here to reserve your time to speak with a representative to learn more.
