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AUSTIN, Texas — Epicor Software Corp., a global provider of industry-specific enterprise software to promote business growth, announced today SaluMed Pharmacy is leveraging the Epicor Eagle N Series retail pharmacy management solution to focus on multi-store integration, customer centricity, reducing pricing and inventory errors, and improving business reporting.
Founded in 1989, SaluMed Pharmacy operates two locations that have always centered on the primary goal of fulfilling the needs of the central Long Island, New York community and its Hispanic market—labeling products and prescriptions in Spanish, featuring Spanish-language consultations, and offering translation services.
“We’ve always been a technology-savvy business, and see the value in an integrated point of sale (POS) system,” said Tomas Diaz, owner, SaluMed Pharmacy. “We had been using a ‘home grown’ system as our POS solution that, over the last few years, hadn’t been able to fulfill our business needs. The restricted functionality of that solution was gravely limiting our ability to improve the business. We implemented the robust Epicor Eagle N Series solution to gain efficiency, improve customer service, utilize business analytics data, increase customer loyalty, enhance promotional pricing, and, especially take advantage of its multi-store capabilities that fit our business.”
The pharmacy business is no longer exclusively about prescriptions—steadily it’s becoming more and more reliant on front-end retail operations. “We’re a business that has high-volume front-end operations. Eagle N Series software helps us manage our multi-store format more easily,” added Diaz. “With our previous solution, consistency with pricing and inventory in both locations was a continuous struggle. Completing inventory transfers and manual entry between stores was also difficult and a very fragmented process. Now with Epicor, once we update prices and inventory count in the system, it seamlessly and instantaneously updates that information across the business. This keeps us accurate and consistent for our customers and business finances—encouraging optimal business growth.”
“Pharmacies today are increasingly dependent on front-of-store retail operations to maintain margins, fuel growth, and meet mounting expectations of their customers,” said Sandi Thomas, vice president, retail product marketing, Epicor Software. “We are pleased to partner with SaluMed Pharmacy to help them achieve overall improved business performance and better serve its customers through access to and utilization of intuitive, high-performing Epicor technology.”
