SPARTANBURG, S.C. — Smith Drug Co., the largest drug distributor dedicated exclusively to independent retail and long-term care pharmacies, has instituted a series of operational enhancements to increase flexibility and access for customers.
The changes aim to maintain agile inventory in an increasingly demanding healthcare landscape. Updates include the expansion of afternoon delivery routes to four new markets and an extension of ordering cut-off times for Midwest and West Coast customers as well as a lower spending threshold for free shipping for Integral Rx customers. Integral Rx is Smith Drug's trusted resource for nationwide shipping of fast-moving generics and top-quality pharmacy supplies. Each month more than 2,900 pharmacies nationwide rely on Integral Rx to deliver Rx products and quality supplies including labels, vials, blister cards and more that are critical to daily pharmacy operations.
This latest customer service initiative delivers:
- Expanded Access: New afternoon delivery routes are now active in Des Moines and Mason City, Iowa; Wichita, Kan.; and Waco, Texas, ensuring faster turnaround for pharmacies in these growing markets.
- More Flexibility for Integral Rx Customers: West Coast order cut-off times have been extended by one hour to 5:00 PM PST.
- Integral Rx Cost Efficiency: The order minimum for free overnight delivery of Rx products from Integral Rx has been lowered to $150. Rx product orders under $150 can now be shipped for a flat rate of $15, allowing pharmacies to order generics with greater frequency and less financial strain.
"Our priority is to empower independent pharmacies to be as flexible and responsive as possible," said Smith Drug president and chief operating officer Wade Lewis. "Whether it is an extra hour to place an order on the West Coast or a lower shipping minimum that allows for more frequent restocking, these changes are about grounding our operations in the material benefits that matter most to our customers and the patients they serve."
By enhancing logistical capabilities, Smith Drug and Integral Rx are ensuring that local community pharmacies have the reliable access they need to provide top-notch service and innovative solutions, particularly for elderly patients who rely on timely access to refill prescriptions.
These customer enhancements are in effect immediately. To learn more, please visit https://www.smithdrug.com/ and https://integral-rx.com/.
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