Retail crime impacts shopping experience
due to safety concerns related to theft and organized retail crime — is another red flag for the industry as a whole. The pending store closures (one in New York City, two in Seattle, and three each in
Opinion
Five stories that will help define retail’s legacy in ’23
All too soon, 2023 is winding down.
CVS makes the case for preventive care
By shifting the emphasis from treatment to prevention, the U.S. health care system can help people lead better lives, reduce health disparities and rein in massive expenditures that forestall investment in other urgent societal needs, including education, housing and environmental protection.
Hy-Vee makes Iowa a scintillating retailing center
If you happen to find yourself with a few idle days on your hands (How silly: Retailers seldom have a few extra days on their hands), you just might want to wander over to Des Moines, capital of Iowa, to examine how Hy-Vee, one of the truly stunning retailers this or any country has to
Analytics show divergence from ‘pre-COVID normal’
The erstwhile baseball all-star and philosopher Yogi Berra, renowned for malapropisms called “Yogisms,” had two famous quotes that could apply to the 2023 consumer health care world as it emerges from COVID: “The future ain’t what it used to be” and “You can observe a lot by just watching it.
Canada offers a vision of the future for U.S. pharmacy
scheduling through a doctor’s office, seeing a physician, and finally speaking to a pharmacist after obtaining a script. The experience is
NACDS makes the most of collaboration
One of the most noteworthy aspects of the 10th iteration of NACDS Total Store Expo, which was held last month in San Diego, was the forward- and outward-looking orientation exhibited by the National Association of Chain Drug Stores’ leadership.
Looking ahead to a glorious look back
Those of you who are even marginally committed to mass retailing in America (and elsewhere) would be wise to circle the date of December 13, 2023, on your calendar.
Analysis angles
While businesses don’t often use the term “big data” anymore, the concept has not disappeared. The analysis of large amounts of data to mine a variety of insights and actions still provides the strongest guideposts when building a strategic direction.
How stores can drive retail’s reinvention to growth
There was a brief moment in the pandemic, while stores were shuttered and online commerce was soaring, when retailers started to wonder what kind of role the physical store still had to play. Three years on, we can say definitively that stores remain key to the retail industry’s future.
Retail transformation via breakthrough innovation
There is an age-old adage that suggests that “he who hesitates is lost.” For as long as I can remember, this simply did not seem applicable to the retail industry.
Artificial intelligence’s disruptive impact on e-commerce
The rise of Artificial Intelligence (AI) has ushered in a new era for e-commerce, redefining how we search for products, reshaping the foundational building blocks of success in e-commerce and transforming retailer experiences.
Bringing together two different joint business plans
the joint media plan and the joint business plan (JBP). These plans
Scripts drive trips: New insights inform growth strategies
In today’s fast-paced and evolving marketplace, pharmacies and drug stores have become an integral part of consumers’ lives. More than a place to fill prescriptions, these stores are trusted hubs for convenience and wellness today more than ever, post-pandemic.
Can generative AI unlock longevity for pharmacy?
Consumer preferences evolve every single day. But the drug store experience hasn’t kept up. Picking up a prescription is the same as it was a decade ago. But why? Is the retail pharmacy stuck? Consider this: More than 50% of the companies on the Fortune 500 list 20 years ago no longer exist.
How to best navigate the retail media explosion
One of the hottest trends in retail and advertising is the emergence of retail media networks.