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Opinion

How big data will disrupt role of community pharmacy

Can retail pharmacies beat other players to patient ­intimacy? Many pharmacy retailers understand that big data can improve business operations, enabling intimate consumer engagement and thereby driving bigger baskets and more door turns, along with healthier customers and margins.

Drug chains play to their strengths

As the Christmas selling season begins, it’s becoming increasingly apparent that mass retailers are concerned about business. Not that they have nothing to offer their customers; rather, they have little to offer that’s exciting, new, different, compelling, or even mildly ­interesting.

Time is right for pharmacy to assert itself

The Republican wave that swept across the country in this month’s midterm elections transformed the political landscape and raised hopes, however fragile, that the gridlock that has come to characterize Washington in recent years might be alleviated, if not completely overcome.

Retail industry in need of more interaction

Mass market retailing, once the scene of an apparently ongoing string of meetings, conferences, exhibit shows and discussions, has morphed into an industry where such gatherings are disappointingly few and far between.

Other issues take precedence over selling

exactly. Rather, the issue is that retailing, just prior to the Christmas selling season, has become dangerously internalized — and socialized. The talk these days is all about individual companies and the issues that surround them. Perhaps more ominous, much of the discussion revolves around social

A look at the Harvoni/Sovaldi conundrum

Gilead Sciences and its breakthrough work in developing treatments for hepatitis C, the frequently devastating liver disease, have in recent months become the focal point of the debate about the cost and benefits of pharmaceutical products.

For consumers, value, not price, is paramount factor

In a multipart series throughout 2014, our team is examining key product attributes and marketing tactics from two different perspectives: the retail buyer and the consumer/shopper. This objective picture of the two viewpoints should contribute to a product’s success at retail.

Drug chains lead way in retail health care

The three most influential health care retailers in America are drug chains. They are, in no particular order, Walgreens, CVS Health and Rite Aid. In a sense, this is a surprise. Over the past several years, every major mass retailer in the U.S. has put an emphasis on health care.

CVS changes health care game at retail

In a year crammed with major news stories, cataclysmic personnel shifts and stunning new strategies and directions, the No. 1 retailing story of 2014 increasingly appears to be the CVS decision, announced early this year, to stop selling tobacco products in its 7,700 drug stores.

Business leaders gear up to drive change

October 1 is the first anniversary of the debut of the federal and state health care exchanges that allow Americans to assess insurance options and purchase coverage under the Affordable Care Act. Since then 7.3 million people have signed up, and another 4.