The CPG Guys are joined in this episode by Dave Glick, SVP of Enterprise Business Services at Walmart.
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Here’s what Dave was asked:
- What is your role at Walmart?
- As an early adopter of technology, how are business services being driven forward by AI?
- What is agentic AI to you, and how is Walmart approaching it?
- What was the strategic reason for Walmart to develop a unified AI framework with four “super agents” instead of continuing to build standalone tools?
- Describe the practical, day-to-day functions of the new associate AI agent and how it improves associates’ lives.
- What is your strategy for leading a large organization through significant technological change and driving widespread adoption among associates?
- With large tech organizations at Walmart, how do you maintain alignment around strategy, culture, and being “people-led”?
- I know you’re leading a transformation around claims and disputes—I believe you are going to move mountains there. Shed light, please.
- Why “stop being nice, start being kind” resonated so strongly with you—how does that translate to enterprise leadership?
- When you look ahead 12-18 years, how do you see Enterprise Business Services evolving—especially with AI?
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