In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic. Ohri also shares insights about building and maintaining customer loyalty, and the significance of artificial intelligence and other cutting-edge technology on the consumer marketplace.
Video Forum: Lokesh Ohri, EY, Part 1
In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic.
Related
Kroger-Albertsons merger goes on trial in an Oregon federal court
The FTC faces off against lawyers from Albertsons and Kroger in a fight over competition in the grocery channel.
FDA approves Moderna’s updated COVID-19 vaccine
Moderna's updated COVID-19 vaccine targets the KP.2 variant of SARS-CoV-2 to help prevent COVID-19 in individuals 6 months of age and older.
Kroger sues FTC, claims merger challenge violates Constitution
The company argues that by proceeding in its administrative tribunal, in addition to the separate action in federal court, the FTC is violating Constitutional protections.
CRN to Federal Appeals Court: NY AG’s arguments don’t support denial of preliminary injunction in NY age restrictions case
CRN’s most recent brief argues that the NY AG does not meaningfully address CRN’s arguments about the Act’s constitutional infirmities.
Latest
Ascend names Lynette Piers VP of National Accounts
Industry veteran Lynette Piers takes on an expanded leadership role after nearly two decades with Ascend and a long career in healthcare distribution.
CVS Health honored for technology that improves medication safety and patient care
The company was awarded a 2026 Newsweek AI Impact Award.
Costco posts 11.6% sales jump in third quarter, fueled by strong demand across key categories
Pharmacy sales leading category growth is also a telling signal.
Chief merchant Balbale leaving CVS
Zach Dennett has been appointed interim leader of the Merchandising team, effective June 1.