Sherri Keeth, vice president and DMM for health care at Sam’s Club, tells this week’s Video Forum about the factors that have enabled the retailer to rank No. 1 in customer satisfaction among mass merchandiser pharmacies for nine years running, according to J.D. Power and Associates. She also discusses the club’s Rx Savings program and use of digital tools to enhance the pharmacy experience.
Video Forum: Sherri Keeth, Sam’s Club, Part 1
Patient satisfaction is always a top priority.
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