Sherri Keeth, vice president and DMM for health care at Sam’s Club, tells this week’s Video Forum about the factors that have enabled the retailer to rank No. 1 in customer satisfaction among mass merchandiser pharmacies for nine years running, according to J.D. Power and Associates. She also discusses the club’s Rx Savings program and use of digital tools to enhance the pharmacy experience.
Video Forum: Sherri Keeth, Sam’s Club, Part 1
Patient satisfaction is always a top priority.
Related
Video Forum: Dave Warner, KPH Healthcare Services
Kinney Drugs parent finds strength in diversification.
Video Forum: Ellen Kelsay, Business Group on Health
Examining health care through the lens of employers.
Latest
Steve Anderson announces retirement from NACDS after two decades of transformational leadership
NACDS celebrates a career of dedication and excellence in advancing chain pharmacy and supplier partners.
Logile launches “Storefront Science” podcast to decode retail operations
New podcast brings AI, workforce management, and store performance insights to frontline retail leaders.
The Kraft Heinz Co. names Nicolas Amaya president, North America
Amaya brings extensive global and North American leadership experience across the CPG industry
CVS Health rolls out $5 million scholarship program to support future pharmacists in Louisiana
This initiative is part of CVS Health's broader commitment to advancing health equity, expanding access to care, and investing in the next generation of health care professionals.