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ROCHESTER, N.Y.– Wegmans Food Markets recently announced introduction of industry-leading, enhanced in-store pharmacy auxiliary aids and accessibility options for customers
with sensory disabilities, including persons who are Deaf or hard of hearing and/or persons with visual impairments. Those aids and accessibility options include:
- Video remote interpretation services in American Sign Language (“ASL”);
- Video Relay Service (VRS) for the pharmacy to make and receive calls with customers using a customer’s Video Phone (VP);
- Inductive hearing loops at one release-to-patient register/pharmacy payment checkout and one counseling area in each in-store pharmacy;
- Large-print prescription labels and counseling documentation;
- Telephone Relay Service (TRS) and TTY technology to make and receive calls with customers;
- Aira.io app service that provides live, real-time visual information and descriptions by professional assistants for blind or low-vision individuals;
- Informational materials, including a pharmacy accessibility checklist containing a description of accessibility options for customers (a current copy of which is included with this announcement);
- Website information dedicated to listing these accessibility features; and
- A pilot program at five (5) Wegmans in-store pharmacies in Syracuse, Rochester and Buffalo offering ScripTalk audible prescription bottle/container identification labels, at these locations:
Wegmans Pharmacy
Wegmans Dewitt Grocery Store
6789 East Genesee Street
Fayetteville, N.Y. 13066
Wegmans Pharmacy
Wegmans East Ave. Grocery Store
1750 East Avenue
Rochester, N.Y. 14610
Wegmans Pharmacy
Wegmans Amherst St. Grocery Store
601 Amherst Street
Buffalo, N.Y. 14207
Wegmans Pharmacy
Wegmans Dick Rd. Grocery Store
651 Dick Road
Depew, N.Y. 14043
Wegmans Pharmacy
Wegmans Jamestown Grocery Store
945 Fairmount Ave.
Jamestown, N.Y. 14701
Wegmans has a well-established reputation of providing incredible customer service, and in 2021 received a top mark in Consumer Reports for customer satisfaction for all supermarkets across the country. Wegmans was also No. 1 on PEOPLE magazine’s 2021 list of “100 Companies That Care.”
“At Wegmans, we are committed to providing incredible customer service to all our shoppers,” said Linda Lovejoy, community relations manager for Wegmans. “Implementation of these in- store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities helps us deliver on this commitment, giving our Deaf, hard-of-hearing, blind and low-vision customers industry-leading, enhanced access to effective communication at our in-store pharmacy locations.”
