WOONSOCKET, R.I. – CVS Health has been named a Gold winner in Enterprise AI and Silver in Customer Experience AI categories at the 2026 Stevie Awards (American Business Awards), one of the most prestigious and rigorously judged business awards programs in the United States. The American Business Awards AI categories recognize production‑grade AI systems operating at enterprise scale, evaluated by independent expert judges.
CVS Health earned Gold for its Predictive Modeling, Clinical Authorization & Claims Orchestration work, and Silver in AI for Customer Experience for its Agentic Twins work.
"These awards are a recognition of the industry-leading ways we are deploying enterprise‑scale, responsible AI that delivers real‑world impact — improving efficiency, strengthening trust, and enhancing experiences for millions of patients, customers and members," said Tilak Mandadi, EVP, Ventures and Chief Experience and Technology Officer at CVS Health.
Independent judges praised CVS Health's Gold‑winning enterprise AI platform, noting:
- "CVS Health demonstrates groundbreaking innovation by combining AI‑driven automation with enterprise‑scale healthcare operations. CVS redefines efficiency, accuracy, and accessibility — setting a new standard for patient care, provider support, and operational excellence."
- "Exceptional work driving tangible financial and operational ROI at scale."
- "The development of its systems using Agentic AI architecture seems to have shown impressive results and reduced a lot of time and effort. Well-deserved nomination."
Independent judges highlighted both innovation and ethical leadership in the Silver-winning Agentic-Twins powered Predictive CX engine, noting:
- "This case stands out not only for how it differentiates itself from other CX approaches in healthcare, but especially for its ethical use of consent‑based patient data to train LLM models and deliver more accurate, personalized CX solutions."
- "A groundbreaking and ethically responsible application of agentic AI… enabling safe, rapid optimization of patient experiences without exposing individuals to untested interventions."
- "This is pure brilliance. Your approach is clearly a path to truly solving a critical industry challenge."
