WASHINGTON – The U.S. Postal Service (USPS) achieved significant improvements in delivery performance during the recent holiday season, driven by substantial investments in advanced technology and enhanced logistics planning. Between November 15 and January 9, USPS delivered approximately 16 billion mail items and packages in an average of 2.5 days—faster than the 2.8-day average recorded during the same period last year. On-time delivery rates improved across nearly all categories, with the highest performance observed at Destination Delivery Units (DDUs) in the final mile of service. The DDU space is the subject of the USPS bid solicitation process beginning later this month.
"These results reflect the tenacity of our workforce as well as the network improvements we continue to implement," said Postmaster General and Chief Executive Officer David Steiner. "We will keep improving service throughout the coming year — optimizing our network, strengthening reliability, improving delivery times, and ensuring high value products and services for residential and business customers in every community we serve."
Compared to last year's holiday season, the Postal Service also recorded a 23-percent reduction in calls to its Customer Care Center (1-800-ASK-USPS) and a 44-percent decline in package-related customer service inquiries. Overall customer experience scores related to customer inquiries, which are obtained using customer satisfaction surveys, showed increased satisfaction of 6.4-percentage points compared to the same period last year.
"Customers entrusted us with billions of letters, cards, and packages, and we delivered—faster than last year and with strong consistency across the network," said Deputy Postmaster General, Chief Operating Officer, and Chief Human Resources Officer Doug Tulino.
Submit Your Press Release
Have news to share? Send us your press releases and announcements.
Send Press Release
