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Publix Pharmacy is now connecting customers with a virtual care service

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LAKELAND, Fla. — Publix customers now have access to a virtual care service powered by WellSync. By filling out an online health questionnaire, customers can seek medical care from a licensed provider with no appointment needed and from the comfort of their home.

Dain Rusk

“Publix Pharmacy continues to remove barriers so our customers can receive convenient health care services,” said Publix vice president of Pharmacy Dain Rusk. “Convenience is something our customers value and expect; we continue to evaluate programs and services that will help meet their needs.”

How WellSync works

WellSync is available to anyone 18 or older for common health conditions like allergies, sinus infections, hair loss and more. Patients may also use the service to refill certain medications. The service is $25 per consultation, and no insurance is needed.

To get started, customers can visit They are then directed to the WellSync site to select their medical condition, complete a questionnaire about their symptoms and submit it for review by a licensed medical provider. Providers will be able to respond to submissions in as little as an hour during their operating hours of 8 a.m. – 8 p.m. Eastern time, Monday through Friday, and 8 a.m. – 6 p.m. Eastern time on Saturday and Sunday. Response times outside of these hours and on holidays may not be as timely. If prescriptions are issued, customers have the convenience of filling their medication at their Publix Pharmacy.


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