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ROCKVILLE, Md. — iPrescribe by DrFirst announces the launch of Connect, the first integrated dialer that lets prescribers make secure and private calls with patients and others. Calls made through the app display the practice’s designated office number, maintaining professional boundaries and presenting patients with a number they are likely to recognize and trust.
This innovation simplifies secure patient communication, allowing providers to make calls within the prescribing workflow from any location, whether at their desk or on the go between offices, hospitals, clinics, or homes. A recent iPrescribe by DrFirst survey of 1,000 U.S. consumers highlights the urgency of this feature:
- 41% report their doctor gave them their cell phone number to call or text
- 75% say they’ve used it
Sharing personal numbers with patients can lead to unintended consequences, cautions Dr. Colin Banas, Chief Medical Officer for iPrescribe by DrFirst. “If you miss an urgent call or text from a patient, it can delay care in an emergency,” Banas said. “Additionally, patients may not answer calls from unrecognized numbers or could save a personal number for future use, creating potential complications for both parties.”
To address privacy concerns and streamline communications, the Connect feature allows prescribers to call patients, pharmacies, and colleagues within the secure, compliant e-prescribing app. Outbound calls display the practice name and number so patients and others see your professional identity while keeping personal details secure. Prescribers can conveniently launch calls to patients with a single tap within the patient record.
Connect is available now to all iPrescribe users with an active paid subscription.
