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Issue 08-05-2013

Loblaw-SDM aims to enhance customer experience

Executives at Loblaws and Shoppers Drug Mart see the union of their companies as enhancing their efficiency and their appeal to the consumer. “This transformational partnership changes the retail landscape in Canada,” Loblaws executive chairman Galen Weston said.

Courtman hones the Health Mart proposition

Steve Courtman, president of Health Mart, the 3,126-store pharmacy franchise run by McKesson Corp., is confident the retailer has what it takes to flourish in an environment where the rules that have long governed health care delivery are in the process of being rewritten.

Jean Coutu fills its war chest

The Jean Coutu Group’s decision last month to sell its remaining Rite Aid Corp. stock has led some industry watchers to speculate that the company may be either looking to acquire another Canadian retailer or put itself on the block. After Coutu announced on July 17 that it would dispose of the

Rx loyalty cards become more prevalent

The proportion of pharmacy customers who say they have a loyalty card or discount card or have been offered one was up significantly in the 2013 edition of the Pharmacy Satisfaction Pulse survey, conducted for Boehringer Ingelheim Pharmaceuticals Inc.

Decision to delay ACA provision wins praise

The Obama administration’s decision to delay an Affordable Care Act (ACA) mandate that large employers provide coverage for workers is a “wise move,” said a top official with the National Retail Federation (NRF).

Inaugural Total Store Expo gets under way

The moment has arrived: Twenty-seven months after the National Association of Chain Drug Stores announced the creation of the Total Store Expo, the event is here. Unprecedented in scale and scope, the gathering kicks off this weekend, on Saturday, August 10, at Sands Expo and Convention Center here.

A primer on how to view Total Store Expo

or, for that matter, any other retail trade organization — is finally upon us. The result is that some 5,200 people — a group that includes the NACDS board — are descending on Las Vegas to meet, talk,