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Opinion

Integrity of Rx supply chain strengthened

While the new regulations governing pharmacy compounding contained in the Drug Quality and Security Act, which received final congressional approval and was signed into law by President Obama last month, garnered most of the media attention, the bigger story is the provisions of the legislation givi

A fixed point disappears at Walgreens

he began working for the Deerfield, Ill.-based, 8,100-store drug chain in 1970, when Walgreens, then located on Peterson Avenue in northern Chicago, operated some 550 drug stores — Steve Lubin has accepted a retirement package, leaving the company he has been so large a part of for so

Dramatic changes energize Walgreens

Not often does change disrupt the orderly nature of things in chain drug retailing to the degree that the recent personnel shifts at Walgreens have altered both the personnel roster at that drug chain and the priorities of the many constituencies with which the retailer interacts.

Chains need to go beyond multichannel, omnichannel

Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T.

Industry won’t be same without Civello

The announcement last month that Walgreens had agreed to acquire Kerr Drug, the 76-store, Raleigh, N.C.-based drug chain, disrupted chain drug retailing as few previous acquisitions had done. It wasn’t the size of the deal that caused such a stir.

Studies dissect pharmacy customer satisfaction

New research that examines customer satisfaction with pharmacy operators contains some revealing insights. The studies, conducted separately by J.D. Power and Market Force Information, identify favorites among consumers and point to broader industrywide trends.

Pharmacies can build loyalty by embracing wellness

The retail consumer shift toward wellness is well under way. Hamacher Resource Group and several leading trade associations spotted this emerging trend years ago and changed the term “health and beauty care” (HBC) to “health, beauty, and wellness” (HBW) in everything they produced.

Rx steps up as health care paradigm evolves

The drive toward coordinated health care is redefining the relationships between providers and creating opportunities for drug chains and other community pharmacy operators to become more tightly woven into the continuum of care.