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Dr. Reddy’s Lopez on optimizing customer service

Dr. Reddy’s Lopez on optimizing customer service

Tracy Lopez, who is the head of North America customer service and 3 PL operations at Dr. Reddy’s Laboratories,spoke with Chain Drug Review about her role and how the company maximizes customer satisfaction. CDR: Can you explain what 3 PL operations is? LOPEZ: It’s third-party logistics.

WBA misses estimate for third quarter earnings

WBA misses estimate for third quarter earnings

Walgreens Boots Alliance Inc.’s third quarter earnings missed projections and the company cut its full-year profit outlook. Citing a “difficult” environment for shoppers and pharmacies, WBA announced plans to shutter a ‘significant’ number of underperforming stores.

NACDS wins pivotal pharmacy reimbursement case in Texas

NACDS wins pivotal pharmacy reimbursement case in Texas

A Texas court has ruled in favor of the National Association of Chain Drug Stores in its lawsuit against the state’s Health and Human Services Commission, which has far-reaching and precedent-setting implications for pharmacies. The Seventh Court of Appeals reversed a trial court’s ruling.

Retailers and suppliers are out of balance

Retailers and suppliers are out of balance

For as long as most of us can remember, the tug of war between chain drug retailers and their suppliers was one of relatively equal strength. Retailers came to the battle armed with that most valuable of commodities, shelf space.

Aurigene opens biologics facility

Aurigene opens biologics facility

Aurigene Pharmaceutical Services Ltd., a Dr. Reddy’s Laboratories Ltd. company, inaugurated its biologics facility spread across 70,000 square feet in Genome Valley, a bio cluster in Hyderabad.

CVS launches Well Market private label snacks

CVS launches Well Market private label snacks

CVS Pharmacy has debuted Well Market, a store brand consumables line featuring nutritious snacks, beverages and groceries. “Our goal at CVS Health is to be the most consumer-centric health care solutions company,” said chief merchandising officer Musab Balbale.

The lessons of Walmart Health’s closure

The lessons of Walmart Health’s closure

The sudden, unexpected demise of Walmart Health marks the end of one phase of the retailer’s drive to enhance access to care, improve patient outcomes and lower costs, and the beginning of a more pharmacy-centric approach to achieving many of the same objectives.

Food is Medicine’s place at pharmacies

Food is Medicine’s place at pharmacies

“You are what you eat.” We know that diet is a vital contributor to health. And now, new funding pathways from both the public and private sector are fueling even more momentum for Food is Medicine programs.

CVS’ first quarter sales and profits fall short of estimates

CVS’ first quarter sales and profits fall short of estimates

CVS Health reported first quarter revenue and earnings that missed Wall Street’s estimates, as increased medical costs hurt its Medicare Advantage business. Adjusted earnings per share for the period were $1.33, well behind analysts’ consensus forecast of $1.69. Revenue of $88.

CVS prototype fosters tighter bond with shoppers

CVS Pharmacy’s new prototype store here has a fine-tuned mix, recast physical space, and rebalance of everyday-low pricing and promotions.  The format strives to enhance the customer experience, and it does so in large part by centralizing the personnel.

Purpose-driven brands connect with consumers

Purpose-driven brands connect with consumers

Having a strong brand purpose and connection with your target consumer is more critical than ever before. Distinct from “social purpose,” a truly purpose-driven brand’s mission should be obsessed with satisfying every category and/or target audience’s unmet needs.