HAINESPORT, N.J. — CVS Pharmacy is expanding its use of supply chain automation as it works to improve product flow, inventory accuracy, and store readiness across its retail network.
At the center of the effort is the company’s highly automated distribution facility in Hainesport, N.J., where robotics and advanced logistics systems help move millions of health, beauty, and personal care products to stores throughout the Northeast and Mid-Atlantic.
“The automation in use at our Hainesport, NJ facility is helping us get products to our stores more efficiently than ever before,” said Josh White, chief supply chain and logistics officer at CVS Health. “The goal is to improve how accurately and efficiently we move products through our network so stores can operate with confidence and customers can get the items they want and need.”
The facility uses an automated storage-and-retrieval system in which hundreds of robots operate behind the scenes, retrieving and transporting products stored in densely packed grids. Working alongside approximately 150 employees, the robots help process and route merchandise for delivery to CVS Pharmacy locations.
The distribution center focuses on smaller-quantity health and wellness products, including deodorants, skin care items, and household essentials. Products move through the facility in reusable tote bins, which are automatically retrieved, sorted, labeled, stacked, and prepared for shipment.
According to CVS, the operation now processes roughly 2 million items each week, a significant increase over pre-automation levels.
While robotics play a central role, CVS emphasized that employees remain critical to operations. Automation is designed to reduce repetitive tasks, improve workplace ergonomics, and enable colleagues to focus on more complex responsibilities.
Automated palletizing systems stack totes by weight, while robotic arms assist with wrapping and staging shipments. The company said these technologies improve consistency and support safer working conditions. Deliveries are also organized to make unpacking and stocking easier for store teams.
The Hainesport facility carries approximately 10,000 unique products. Pharmaceuticals and certain bulk shipments continue to move through other specialized parts of CVS Health’s distribution network. Technology providers supporting the operation include AutoStore, Tompkins Robotics, and Bastian Solutions. Together, these systems help CVS maintain accurate inventory levels and reliable product flow throughout its supply chain.
The investment reflects a broader strategy to modernize CVS Pharmacy’s logistics infrastructure and strengthen support for its retail operations.
“For our store teams, what matters most is knowing that shipments arrive as expected, are accurate, and are easy to work with,” White said. “That reliability starts long before a truck reaches the store.”
As consumer expectations continue to evolve, CVS said automation, technology partnerships, and workforce investments will remain key components of its efforts to improve operational efficiency and support customers nationwide.
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