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Opinion

Protecting customers from counterfeit beauty products

Protecting customers from counterfeit beauty products

The U.S. prestige beauty industry did an estimated $16 billion in total sales in 2015, according to NPD Group Inc. reports, and fragrance accounts for about a third of that total. We estimate that worldwide companies lose 15% to 20% of their sales to counterfeit goods. Therefore, in the U.S.

Is one-hour Rx delivery coming to the U.S.?

Is one-hour Rx delivery coming to the U.S.?

As a professional who builds and optimizes e-commerce sites for retailers and consumer packaged goods firms, I’m fascinated by logistics and, once ordered, getting products to the customer in the quickest, most efficient way.

How to win over the connected health consumer

How to win over the connected health consumer

Most consumers today are connected to digital technology through personal computers and, increasingly, mobile devices. They use smartphones more than three hours a day for communication, entertainment and shopping, and their online time and activities are increasing.

Payments issue shows Anderson at his best

Payments issue shows Anderson at his best

National Association of Chain Drug Stores president and CEO Steve Anderson recently provided the group’s members with an update about implementation of the new rule governing reimbursement to pharmacy operators for prescriptions filled under the Medicaid program.

Coughlin helped make Walmart what it is

Coughlin helped make Walmart what it is

Amid the dazzling array of industry events that marked April as an exceptional month in the chain drug retailing community, Tom Coughlin, the legendary Walmart executive who led the company through some of its most memorable years, passed away at the age of 67.

Digital marketing should top the priority list

Digital marketing should top the priority list

Marketing is among those operations undergoing a fundamental change in the digital world. Today’s consumer has materially different expectations about how she wants to buy products and services and about how she expects companies to market them to her.

Health care stakeholders need to talk

Health care stakeholders need to talk

With the heated rhetoric about Obamacare on the presidential campaign trail, congressional hearings focused on drug costs and news reports about these debates, is it possible for all health care stakeholders to work together to develop solutions for containing costs that ensure patient access to car

Technology enables retailers to keep up with customers

Technology enables retailers to keep up with customers

Drug stores are an integral part of daily life for many consumers, who embrace them as a one-stop shop to pick up essentials, grab a snack and refill a prescription on the go. Even as the drug store channel has consolidated in recent years, these retailers have not been slack in coming up with ways

Ten ways CPG makers are shooting themselves in the foot

Ten ways CPG makers are shooting themselves in the foot

Much has been written about the historic sluggishness of the consumer packaged goods industry. Since 2013 CPG industry sales growth has been below 2%, and that growth has been entirely driven by pricing. In response, we see companies merging, brands being sold and jobs being lost.

As baby boomer generation ages, its needs will change

As baby boomer generation ages, its needs will change

It feels like “The boomers are coming! The boomers are coming!” has been a corporate rallying cry for a number of years now as a range of industries have worked to prepare for the aging of the population. But successfully targeting the baby boomer generation has proven elusive for many.

Drug chains need to retool for e-commerce era

Drug chains need to retool for e-commerce era

Digital technologies are reshaping both consumer demand and competitive undercurrents in the U.S. consumer packaged goods marketplace. Digital innovations and the explosion of digital, mobile and social media are restructuring how consumers shop for and purchase CPG products.

Walgreens’ quest for the fill-in shopping trip

Walgreens’ quest for the fill-in shopping trip

defined as helping shoppers get in, get what they need and get out. Kantar Retail assesses trip missions and cross-channel behaviors to examine how the Walgreens shopper may respond to this strategic goal. Recently, Walgreens

Focus on quality of life reshapes retail

Focus on quality of life reshapes retail

I’m sure the last thing you want to read, yet again, is another treatise on the impact of the Great Recession on the U.S. economy. So apologies up front. All I can say is that the effects of the recession have still not gone away. That is clear in our biennial How America Shops MegaTrends