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Index: Customer satisfaction up at drug stores

Index: Customer satisfaction up at drug stores

Chain drug stores were among the retailers seeing more satisfied customers in 2012, according to a report by the American Customer Satisfaction Index (ACSI). ACSI said Tuesday that its national benchmark, which measures customer satisfaction on a scale of 0 to 100, edged up 0.5% to 76.

NCPA study sheds light on LTC pharmacy dispensing costs

Long-term care pharmacies have significantly higher dispensing costs than traditional retail pharmacies and provide extra services to meet the health needs of LTC residents, according to a new survey by the National Community Pharmacists Association’s Long-Term Care Division.

Albertsons names pharmacy chief

Albertsons LLC has appointed a pharmacy chief as part of the executive structure that will emerge after it closes its acquisition of 877 stores from Supervalu Inc.

Now in session: Walgreens University

Now in session: Walgreens University

Stepping up its investment in employee training, Walgreen Co. today plans to launch Walgreens University, a new career development facility that provides classroom and online programming. Opening its doors on Friday, the university building at 6 Parkway North in Deerfield, Ill.

Kerr Drug deploys new pharmacy system

Kerr Drug is primed for more efficient pharmacy operations after finishing the implementation of the PDX Enterprise Pharmacy System (EPS). The North Carolina drug chain said the system, from PDX-National Health Information Network Inc.

Rite Aid wraps up debt refinancing plan

Rite Aid Corp. has completed debt refinancing transactions initiated earlier this month. The drug chain said Thursday that it has amended its revolving credit facility and refinanced certain terms loans and senior secured notes, extending the maturity of part of its debt and reducing interest costs.

CVS revamps Gold Emblem private label

CVS revamps Gold Emblem private label

CVS/pharmacy has relaunched its Gold Emblem food and grocery private label, including new items, a new look and improved taste. The drug chain said Thursday that the updated Gold Emblem line features a package redesign with a more contemporary logo.

Walgreens recognized as innovator in health care

Walgreen Co. has been named as one of the health care industry’s most innovative companies by Fast Company Magazine. Walgreens said Monday that it was the third time in four years it has earned the recognition, part of the business publication’s "World’s Most Innovative Companies" issue.

Pharmacists’ role in flu preparedness highlighted

The National Association of Chain Drug Stores has submitted a statement to the House Energy and Commerce Subcommittee on Oversight and Investigations that spotlights community pharmacy’s increased role administering flu vaccinations.

Study: Customers give pharmacy staff high marks

Study: Customers give pharmacy staff high marks

In community pharmacy, increased emphasis has been placed on the expertise of the pharmacist in guiding patients in their use of prescription medications. The results from Boehringer Ingelheim’s Pharmacy Satisfaction Pulse survey indicate that the profession is performing this role very well.