CDR
Good Neighbor Pharmacy tops J.D. Power’s Satisfaction Index among chain drug pharmacies
Good Neighbor Pharmacy (GNP), a national franchise for independent pharmacies offered through Cencora, has been ranked “#1 in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D. Power 2024 U.S. Pharmacy Study, the company said.
J.D. Power sees traditional retail pharmacies facing new challenges
The level of trust and reliability pharmacy customers have come to expect from their local pharmacist is increasingly being found instead through mail order pharmacies. According to the J.D. Power 2024 U.S.
NACDS hails Nicholson’s appointment to Pharmacy Workgroup Steering Committee
The National Association of Chain Drug Stores is applauding the appointment of vice president of public policy, regulatory and legal affairs Kevin Nicholson to the Steering Committee for a newly established Pharmacy Workgroup within The Sequoia Project’s “Interoperability Matters” program.
NACDS seeks participants for PBM hearing ‘watch party’
The National Association of Chain Drug Stores issued the following statement in advance of the House hearing next week on PBM practices: NACDS RxIMPACT needs YOUR help today to make sure the U.S.
Shekhar named VP of beauty at Walmart
Vinima Shekhar has been appointed vice president of beauty at Walmart. She succeeds Creighton Kiper, who was named senior vice president of home. Shekhar joined Walmart in 2018 in e-commerce and has worked in various areas of the merchandising business.
What’s complicating data practices and integrity?
Data integrity is an ongoing concern across all research and development organizations, no matter what part of the research lifecycle they’re navigating. These concerns extend beyond the potential for delayed time lines or cost overruns.
Walgreens’ closings reflect industrywide strains
Walgreens Boots Alliance has declared it will close a “significant portion” of its underperforming stores, which it says make up about 25% of the chain’s store base. Chief executive officer Tim Wentworth made the announcement during the company’s third quarter conference call last month.
With chain drug store counts, less is more, or is it?
by David Pinto, founder of Racher Press: The race for industry supremacy has pivoted in reverse. Is downsizing the best way to grow?
Greater Than One offers nontraditional internship
This year healthcare marketing agency Greater Than One decided to shake up its internship program.
Dr. Reddy’s Lopez on optimizing customer service
Tracy Lopez, who is the head of North America customer service and 3 PL operations at Dr. Reddy’s Laboratories,spoke with Chain Drug Review about her role and how the company maximizes customer satisfaction. CDR: Can you explain what 3 PL operations is? LOPEZ: It’s third-party logistics.
WBA misses estimate for third quarter earnings
Walgreens Boots Alliance Inc.’s third quarter earnings missed projections and the company cut its full-year profit outlook. Citing a “difficult” environment for shoppers and pharmacies, WBA announced plans to shutter a ‘significant’ number of underperforming stores.